Complaint
Complaint details
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Your involvement *
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External reference
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Please provide details of your complaint below *
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Details of action taken to resolve the issue *
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Problem
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Delay in communication
Difficulty in making contact
Incorrect information or advice given
No communication received
Other communication cause
Service delivered not to the standard expected
Standard of materials
Cancellation or withdrawal of service
Failure to deliver a service
Loss of service
Staff behaviour
Disagree with policy or procedure
Delay in service timescales
Was compensation offered? *
Was compensation offered?
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What would you like us to do to resolve the issue?
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